Loyalty strategies

Innovative loyalty strategies to maximize retention
from your customer database!

Customer Service

We take care of answering your customers, at all times!


Your database is full of opportunity, let’s grab them together.
Segmentation of the database and targeted promotions.

our expertise


Discover our personalized services to optimize your service department!


We help clinics develop a loyal clientele and grow their retention.


Company Profile

After a 25-year career in fixed operations, founder Claude Bergeron realized that there was a lack of customer service. He has created a business solution that exactly meets the requirements of automobile branch owners as well as automotive manufacturers. In addition, he put a lot of emphasis on the fluidity of communications between partners.

Proud supplier of several branches across Quebec, Gestion & Développement Phoenix Inc. has been working since 2014 to continually offer innovative marketing and loyalty services that reflect today’s needs.

Motivated by the achievement of objectives, Gestion et Développement Phoenix makes sure to establish annual action plans in collaboration with the department heads, while respecting the procedures of your manufacturer.

Obviously, our overriding objective is to put in place several strategies that will increase your appointment volume, your customer satisfaction, your retention of your service department and all that in order to optimize your income.

We support our customers in all marketing projects such as  :

  • Segmented campaign creation ;
  • The management of newsletters ;
  • Social network management, and more.

calls per day

campaigns per year

years of experience


Director of BDC Operations

Sharing the same passion, Jolyane Lauzon co-founded the company and since then, she has been working as Director of Operations. From the world of customer service, she has developed her career in call center management, marketing content management and development, and also in client recovery. She is constantly developing new solutions to help her clients increase their loyalty, recover lost customers and develop their communication activities to their markets.

With a strong creativity, Jolyane carves to maintain good business relations and supports its customers in all the spheres of development of their company.

She knows how to put the image of your company in value and she develops excellent marketing strategies that will target each of your customers according to their type, their loyalty and their needs.

Not afraid of change and even less adaptation, Jolyane has developed and innovated several aspects of the company such as :

  • Quantification management of agent performance ;
  • Weekly training of agents ;
  • Computerized and automated part control management, and ;
  • Several other tools that improve communication between the supplier and the partner.

In 2018, she developed a new division for Gestion et Développement Phoenix, on the medical side. The healthcare community has always inspired the company, which has pushed Jolyane to develop this new market.

Overflowing with ambition, she wants to develop her network while prioritizing her business relationship with her partners.

Turn your data into loyal customers.

apply now !

We are looking for customer service agents who want to contribute to the success of the company. G&D Phoenix Inc. offers several services to different companies in various fields. Your duties as a customer service representative is to serve the customer well, listen to his requests, ensure proper follow-up and promote some services that correspond to the customer. The relationship between the customer and the representative is our priority, so it will be important to build trust with your customers and offer them all the advice they need. We are looking for employees who are bilingual, attentive, enthusiastic, confident and with strong sales skills. We offer part time as well as full time. Opportunity for advancement at G&D Phoenix Inc. is very big and very flexible.

Contact us

(514) 706-7774

12770 Rue Brault
Mirabel (Québec) J7J 0W3